Frequently Asked Questions
Frequently Asked Questions
General
Each lesson credit represents a session with a coach.
It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Fill up a form 2 weeks prior before the commence of the following month class, it will be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.
Kindly inform us in writing to suspend your class with a 7 days notice . Unfortunately, we are unable to hold your day & time during your leave. Please do check in with us again on the availability of schedule before resuming your class.
You can definitely add on your lessons credit. However, it will be based as per the package price and not as a top up option.
Ie. Jason bought a 4 Session Package and he would like to add on another 4 Session package for within the same month. The package is based on the 4 Session package price and not on a 8 Session package price
If you are on a suspension period for more than six (6) months, you will need to pay a fee of RM60 to reactivate your account.
A Stamp Card will be issued to you upon your lesson credit package purchase. You will need to bring along to be stamped at Front Desk each time you attend a class. Failing which, you may be requested to pay for the class session or will not be able to attend the classes.
When you are under a temporary suspension, you will still be entitled to the benefits and privilege. You may resume training at any time. In the event of termination, you will have your account closed and should you wish to resume training with us again, new Registration fee will apply.
Direct Debit (DD) is the simplest and most convenient way to pay your fees. It authorizes MBA to collect your fees charges from your credit/debit card account. Your fees amount will be paid automatically at your regular bill cycle.
Fuss-free way to pay your fee(s)
Save time and money
No more classes disruption due to outstanding bill while you are away
Extra points on your credit card
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
You may not be able to cancel if you are under a contractual and/or installment payment plan. Otherwise, you may cancel at any time and choose another payment channel to pay your fees.
You may request to sign up for Direct Debit at our front desk and our team will assist you.
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
You may not set a specific date as we will automatically charge your card or account before the due date of each bill cycle once your MBA Direct Debit service is active. The billing files are sent to the respective banks according to the bill dates.
No, you will be charged the total outstanding amount.
Payment Method
- These could be some of the reasons why your payment may not go through:
- Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
- Your card issuer might block the payment for security reasons as it doesn’t fit your regular spending pattern.
- Your card is not activated for online payments.
- There could be a sending limit on your card that has been exceeded.
- The network you’re using to make the payment is not secure or unstable.
- To help you make payments successfully, you may want to:
- Try using a different card to make your payment again.
- Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card.
- Use a secure network to make your payment.
Direct Debit (DD) is the simplest and most convenient way to pay your fees. It authorizes MBA to collect your fees from your credit/debit card account. Your fee amount will be paid automatically at your regular bill cycle.
- Fuss-free way to pay your fee(s)
- Save time and money
- No more classes disruption due to outstanding bill while you are away
- Extra points on your credit card
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
No, you will be charged the total outstanding amount.
You may not set a specific date as we will automatically charge your card or account before the due date of each bill cycle once your MBA Direct Debit service is active. The billing files are sent to the respective banks according to the bill dates.
You may not be able to cancel if you are under a contractual and/or installment payment plan. Otherwise, you may cancel at any time and choose another payment channel to pay your fees.
Academy
We start children as young as at the age of 6 onwards.
We offer both individual and private group classes to ensure more attention and better progress. With personalized classes, it will allow you the flexibility to re-arrange class timings with a min.
24hours notice (subject to coach availability) due to unforeseen engagements.
Depending on your plan.
Standard Plan
You may schedule the replacement Classes within the same month via the customer portal. You will receive a notification via email and/or whatsapp on confirmation of replacement classes. Otherwise, you will not be permitted to attend the class unregistered. This is to prevent possible overcrowding of classes and to dilute the attention per student.
Value Plan
It will be automatically be forfeited
It is all part of the process to be a better player. Being in a competition helps one to learn how to distinguish between effort and ability. It will increase self-discipline and the awareness of the value of preparation because you will see and analyze the difference in your performance. Also, by playing against other players, it will widen your experience and improve your ability to handle different types of players and different strategies.
All in all, competition allows one to learn much more about what to improve in terms of skills, physical ability, mental and emotional strength – which are very crucial in shaping a person’s overall development.
It is guaranteed that you will play better badminton if you continue to take the instructional tips with you and continue on the right path of practicing the correct techniques that you were taught. Consistency, patience, willingness to learn and effort are the keys to improving your game.
- Recommended Session Per Week
- Basic & Beginner Level : a min. 1 to 2 times a week
- Intermediate Level : a min. 2 to 3 times a week
- Advance Level : a min. 3 to 4 times a week
- Elite Level : a min. 4 to 5 times a week
With each level upgrade, the training module will be more intensified and with a higher level coach therefore it is recommended that you commit the min. number session to show significant progress.
The charges will still be charged based on the min. times required for your level.
Ie. Jason has been upgraded to Intermediate Level with a recommended min. 2 to 3 a week training schedule. However, due to other commitments Jason is only able to attend once a week on a regular basis. Nevertheless, the fees are still charged at the Intermediate Level package (min. 2 times a week training) as the type of training is different and also to encourage Jason to come whenever possible, even if it is for half a session.
- Badminton Racquet
- Badminton Shoes
- Comfortable Sports Wear
- Drinking Water
Badminton is a sport of overall development. It depends highly on how many hours you are willing to put into practice. Skills, Physical & Mental are all part of the development and constant process to be a better player. Of course, your basic strength, fitness, flexibility, coordination as well as foundation will also play a part.
Yes, lessons are on irrespective of public holidays. Training will only be closed for Seven (7) Days during Chinese New Year and Seven (7) Days during Hari Raya. You will receive a notification via your registered email and/or mobile on the holiday dates.
You will receive a T-shirt with the enrolment fee. We recommend wearing the t-shirt to lessons to feel as part of the team. We also highly recommend that you wear proper sports shorts / track bottoms and badminton shoes as well as sports socks to minimize any case of injury. For your convenience, it will be available at our online and onsite store.
Our commitment is to ensure that there are minimal interruptions to the classes. So when any of our coaches fall sick or have to be away on personal issues or family emergencies, we make arrangements for some of our other coaches to come in and take over for the interim.
This ensures that the class can proceed without interruption, and rest assured that all coaches are trained to teach the same steps and techniques, though of course some of them have their individual “style” or “character”.
Each lesson credit represents a session with a coach.
A Stamp Card will be issued to you upon your lesson credit package purchase. You will need to bring along to be stamped each time you attend a class. Failing which, you may be requested to pay for the class session or will not be able to attend the classes.
You can definitely add on your lessons credit but it must be completed within the same month.
It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Kindly inform us in writing to terminate your class with a 30 days notice, the deposit will then be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.
When you are under a temporary suspension, you will still be entitled to the benefits and privilege. You may resume training at any time. In the event of termination, you will have your account closed and should you wish to resume training with us again.
Kindly inform us in writing to suspend your class with a 7 days notice . Unfortunately, we are unable to hold your day & time during your leave. Please check in with us again on the availability of schedule before resuming your class.
Please note that the membership fee is still valid and must be paid even during the suspension period. If you are on a suspension period for more than six (6) months, you will need to pay a fee of RM60 to reactivate your account.
Facilities & Retail
You may book & view up to 90 days via our Contactless Booking. Our systems are automated, the court lights will be automatically switched on/off based on your scheduled bookings.The common walkway lights will be automatically switched on for 10 mins after the last booking so please make your way out. Yes, we do offer fixed seasonal booking. For a more popular choice, you may consider Contactless Booking e-Voucher which offers much greater savings, flexibility and comes along with better perks. You can always refer to our floor plan. Alternatively when you book online, Premier Reserve Courts are marked with “PR”, Preferred Courts are marked with “P” & Standard Courts are marked with “S” Yes, you may contact our events team. Unfortunately, our min. is 1hr booking. Yes, of course. We do recommend that you book at least 15min before the end of your session to avoid any interruption to your game. Otherwise, a 5 min waiting period is required. Depending on your bookings. Should it apply, it will be refunded to you in a Contactless Booking e-Voucher with a validity of 30 days in which you can use for your future booking. Normal Bookings You may make the booking changes within a min. 72hrs prior to your scheduled booking via your booking confirmation email link. For Contactless Booking e-Voucher User, you may use the Customer Portal. For changes less than the min. 72hrs, change fee apply. Booking with Promo Codes All our badminton courts are with rubberized flooring which makes it possible to distribute stress evenly, making performance efficient for players. It safeguards the interest of badminton players by giving good grip and prevention from injuries, which can be caused by playing on conventional floors. It provides a buffer to the players by reducing the impact if players fall, thus reducing injuries. The court’s dimensions are all to the same international standards. What sets them apart from Standard Courts is that Preferred & Premier Reserve Courts will have more seating capacity and the area surrounding the court is much more spacious. Premier Reserve Courts will have more privacy with no adjacent courts. Both Preferred & Premier Reserve Court are also located closer to the front of the hall and amenities for greater convenience. For Fixed Seasonal Booking, the same court on your preferred day and time will be reserved for you based on your payment term booking for 3 / 6 / 12 months. There is no refund and/or replacement for cancellation and/or No Show. We do highly recommend our Contactless Booking e-Voucher, it offers you more flexibility and better value. Our system will hold your booking for 7 minutes to enable you to make the payment. Please wait after 7 minutes to re-book the slot or alternatively book at a different slot.
Unfortunately there will be no refunds. Check out the video here If you suspect that your Contactless Booking e-Voucher code has been compromised, please contact us immediately (Office Hours : 9am – 5pm). Only the principal owner will be entertained. A RM10 administration charge (will be deducted from the voucher. Min balance of RM50) will apply for reissuance of credit voucher code with the remaining balance transferred. However, we shall not be held responsible for any of the losses suffered by the bearer of this voucher that arise from or in connection with the loss of the credit voucher. Unfortunately no, you can only select either to use the promo codes or the contactless booking e-voucher to book. Should you make the bookings using the promo and Contactless Booking e-Voucher. The amount will be added back & deducted from your account. If you have insufficient Credit balance, you may use a credit or debit card to pay the difference so that you may complete your payment. Contactless Booking e-Voucher is non-transferable. Once expired, any remaining balance in the voucher will be forfeited and no longer be valid.
A change fee is the fee imposed when you change your booking to a new court, time or date. You will first need to make the payment here. Please note that this option is only applicable for direct online bookings made via www.mba101badminton.com and/or customer portal and that you are a WhatsApp User. Once the change fee has been paid, click here to share your details as per the pre-filled requirements. Otherwise, it will be automatically rejected. The bookings fees will be refunded in a Contactless Booking e-Voucher with a 30 days validity period to be used for your next booking. It will only be emailed to the registered email address of the original booking. If the new booking is at a higher rate than that of the canceled booking, the difference shall be paid via the payment portal in the booking system. The change is not confirmed until we issue you a Contactless Booking e-Voucher Changes are only available up to 4 hours before the original booking time. Change fee is applicable as per each booking reference.
You may book & view up to 90 days via our Contactless Booking.
Our systems are automated, the court lights will be automatically switched on/off based on your scheduled bookings.The common walkway lights will be automatically switched on for 10 mins after the last booking so please make your way out.
Yes, we do offer fixed seasonal booking. For a more popular choice, you may consider Contactless Booking e-Voucher which offers much greater savings, flexibility and comes along with better perks.
You can always refer to our floor plan. Alternatively when you book online, Premier Reserve Courts are marked with “PR”, Preferred Courts are marked with “P” & Standard Courts are marked with “S”
Yes, you may contact our events team.
Unfortunately, our min. is 1hr booking.
Yes, of course. We do recommend that you book at least 15min before the end of your session to avoid any interruption to your game. Otherwise, a 5 min waiting period is required.
Depending on your bookings. Should it apply, it will be refunded to you in a Contactless Booking e-Voucher with a validity of 30 days in which you can use for your future booking.
Normal Bookings
You may make the booking changes within a min. 72hrs prior to your scheduled booking via your booking confirmation email link. For Contactless Booking e-Voucher User, you may use the Customer Portal.
For changes less than the min. 72hrs, change fee apply.
Booking with Promo Codes
All our badminton courts are with rubberized flooring which makes it possible to distribute stress evenly, making performance efficient for players.
It safeguards the interest of badminton players by giving good grip and prevention from injuries, which can be caused by playing on conventional floors. It provides a buffer to the players by reducing the impact if players fall, thus reducing injuries.
The court’s dimensions are all to the same international standards. What sets them apart from Standard Courts is that Preferred & Premier Reserve Courts will have more seating capacity and the area surrounding the court is much more spacious. Premier Reserve Courts will have more privacy with no adjacent courts. Both Preferred & Premier Reserve Court are also located closer to the front of the hall and amenities for greater convenience.
For Fixed Seasonal Booking, the same court on your preferred day and time will be reserved for you based on your payment term booking for 3 / 6 / 12 months. There is no refund and/or replacement for cancellation and/or No Show.
We do highly recommend our Contactless Booking e-Voucher, it offers you more flexibility and better value.
Our system will hold your booking for 7 minutes to enable you to make the payment. Please wait after 7 minutes to re-book the slot or alternatively book at a different slot.
Unfortunately there will be no refunds.
Check out the video here
If you suspect that your Contactless Booking e-Voucher code has been compromised, please contact us immediately (Office Hours : 9am – 5pm).
Only the principal owner will be entertained. A RM10 administration charge (will be deducted from the voucher. Min balance of RM50) will apply for reissuance of credit voucher code with the remaining balance transferred.
However, we shall not be held responsible for any of the losses suffered by the bearer of this voucher that arise from or in connection with the loss of the credit voucher.
Unfortunately no, you can only select either to use the promo codes or the contactless booking e-voucher to book. Should you make the bookings using the promo and Contactless Booking e-Voucher. The amount will be added back & deducted from your account.
If you have insufficient Credit balance, you may use a credit or debit card to pay the difference so that you may complete your payment.
Contactless Booking e-Voucher is non-transferable.
Once expired, any remaining balance in the voucher will be forfeited and no longer be valid.
A change fee is the fee imposed when you change your booking to a new court, time or date.
You will first need to make the payment here. Please note that this option is only applicable for direct online bookings made via www.mba101badminton.com and/or customer portal and that you are a WhatsApp User.
Once the change fee has been paid, click here to share your details as per the pre-filled requirements. Otherwise, it will be automatically rejected.
The bookings fees will be refunded in a Contactless Booking e-Voucher with a 30 days validity period to be used for your next booking. It will only be emailed to the registered email address of the original booking.
If the new booking is at a higher rate than that of the canceled booking, the difference shall be paid via the payment portal in the booking system.
The change is not confirmed until we issue you a Contactless Booking e-Voucher
Changes are only available up to 4 hours before the original booking time.
Change fee is applicable as per each booking reference.
Others
Affiliates can share their link and the coupon on Facebook, Twitter, and Instagram, as well as in emails and web pages.
You will receive an incentive when there is a purchase made.
If a coupon code has been assigned to you, you can also promote the coupon code. When a customer purchases a product from the merchant’s store using your coupon code, you earn commissions on it.
Net 30 Days (by/before 7th of each following month)
Store credit is a currency in our Online Store.
Sign up to the program here.
Affiliates are
– Influencers, they are people with a large following on social media platforms like Facebook, Instagram, YouTube, etc.
– Travel Agents
– Schools, Sports Club and Academies.
Share and recommend products from our shop to your followers, in return, you will get a commission.
When a customer purchases a product from the MBA’s Online Store using your referral link, you earn a commission on the sale.
The commissions are calculated on the product price. Shipping/Taxes/Coupon discounts are excluded from the commission calculation.
Affiliate is provided with a gift card that gets credited according to the amount of commission.
A store gift card is, that store credits get added to the gift card which is both reusable and can be clubbed.
For Example, Affiliate A receives a commission payout of RM50 in store credits, where he/she can choose to use these credits to purchase on our online store.
Contact Details
Phone: +6012 – 969 8101
Email: info@mba101badminton.com
HQ Address:
Dewan Badminton MBA,
Multi Storey Car Park,
Level RF, Jalan BP 7/11,
Bandar Bukit Puchong, 47120 Puchong, Selangor
MBA HQ @ Bukit Puchong
Contact Details
Phone: +6012 – 969 8101
Email: info@mba101badminton.com