Frequently Asked Questions
Frequently Asked Questions
General
Each lesson credit represents a session with a coach.
It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Fill up a form 2 weeks prior before the commence of the following month class, it will be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.
Kindly inform us in writing to suspend your class with a 7 days notice . Unfortunately, we are unable to hold your day & time during your leave. Please do check in with us again on the availability of schedule before resuming your class.
You can definitely add on your lessons credit. However, it will be based as per the package price and not as a top up option.
Ie. Jason bought a 4 Session Package and he would like to add on another 4 Session package for within the same month. The package is based on the 4 Session package price and not on a 8 Session package price
If you are on a suspension period for more than six (6) months, you will need to pay a fee of RM60 to reactivate your account.
A Stamp Card will be issued to you upon your lesson credit package purchase. You will need to bring along to be stamped at Front Desk each time you attend a class. Failing which, you may be requested to pay for the class session or will not be able to attend the classes.
When you are under a temporary suspension, you will still be entitled to the benefits and privilege. You may resume training at any time. In the event of termination, you will have your account closed and should you wish to resume training with us again, new Registration fee will apply.
Direct Debit (DD) is the simplest and most convenient way to pay your fees. It authorizes MBA to collect your fees charges from your credit/debit card account. Your fees amount will be paid automatically at your regular bill cycle.
Fuss-free way to pay your fee(s)
Save time and money
No more classes disruption due to outstanding bill while you are away
Extra points on your credit card
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
You may not be able to cancel if you are under a contractual and/or installment payment plan. Otherwise, you may cancel at any time and choose another payment channel to pay your fees.
You may request to sign up for Direct Debit at our front desk and our team will assist you.
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
You may not set a specific date as we will automatically charge your card or account before the due date of each bill cycle once your MBA Direct Debit service is active. The billing files are sent to the respective banks according to the bill dates.
No, you will be charged the total outstanding amount.
Academy
We start children as young as at the age of 6 onwards.
Yes, lessons are on irrespective of public holiday except for Seven (7) Days during Chinese New Year and Seven (7) Days during Hari Raya. You will receive a notification via your registered email and/or mobile on the holiday dates.
We offer both Individual and Small Group Class to ensure more attention and better progress. With private classes also allows you the flexibility to re-arrange class timings with a min. 24hours notice (subject to coach availability) due to unforeseen engagements.
Private Individual : max. 1 students
Private Group : max. 2 students
: max 4 students
We set a maximum number of students per coach in order to ensure safety and progress targets can be met, and this maximum number varies according to the ability level of the students. You may also add on Private Classes to give you the additional edge for more personalized attention and faster better progress.
Ratio per Coach
Beginner Level : max. 8 Students (Standard) / max. 16 Students (Value)
Intermediate Level : max. 10 Students (Standard)
Advance Level : max. 12 Students (Standard)
Elite Level : max. 12 Students (Standard)
It is guaranteed that you will play better badminton if you continue to take the instructional tips with you and continue on the right path of practicing the correct techniques that you were taught. Consistency, patience, willingness to learn and effort are the keys to improving your game.
Recommended Session Per Week
Beginner Level : a min. 1 to 2 times a week
Intermediate Level : a min. 2 to 3 times a week
Advance Level : a min. 3 to 4 times a week
Elite Level : a min. 4 to 5 times a week
It is all part of the process to be a better player. Being in a competition helps one to learn how to distinguish between effort and ability. It will increase self-discipline and the awareness of the value of preparation because you will see and analyse the difference in your performance. Also, by playing against other players, it will widen your experience and improve your ability to handle different types of players and different strategies.
All in all, competition allows one to learn much more about what to improve in terms of skills, physical ability, mental and emotional strength – which are very crucial in shaping a person’s overall development.
With each level upgrade, the training module will be more intensified and with a higher level coach therefore it is recommended that you commit the min. number session to show significant progress.
The charges will still be charged based on the min. times required for your level.
Ie. Jason has been upgraded to Intermediate Level with a recommended min. 2 to 3 a week training schedule. However, due to other commitments Jason is only able to attend once a week on a regular basis. Nevertheless, the fees are still charged at the Intermediate Level package (min. 2 times a week training) as the type of training is different and also to encourage Jason to come whenever possible, even if it is for half a session.
Beginner Level : a min. 1 to 2 times a week
Intermediate Level : a min. 2 to 3 times a week
Advance Level : a min. 3 to 4 times a week
Elite Level : a min. 4 to 5 times a week
Badminton is a sport of overall development. It depends highly on how many hours you are willing to put into practice. Skills, Physical & Mental are all part of the development and constant process to be a better player. Of course, your basic strength, fitness, flexibility, coordination as well as foundation will also play a part.
We are happy to make up your lesson as long as we get 24 hours notice via WhatsApp or Email. Any replacement Classes must be completed within the same month. You will receive a notification via email and/or whatsapp on confirmation of replacement classes. Otherwise, you will not be permitted to attend the class unregistered. This is to prevent possible overcrowding of classes and to dilute the attention per student
You will receive a T-shirt with the enrolment fee. We recommend wearing the t-shirt to lessons to feel as part of the team. We also highly recommend that you wear proper sports shorts / track bottoms and badminton shoes as well as sports socks to minimize any case of injury. For your convenience, it will be available at our online and onsite store.
Our commitment is to ensure that there are minimal interruptions to the classes. So when any of our coaches fall sick or have to be away on personal issues or family emergencies, we make arrangements for some of our other coaches to come in and take over for the interim.
This ensures that the class can proceed without interruption, and rest assured that all coaches are trained to teach the same steps and techniques, though of course some of them have their individual “style” or “character”.
Description | Standard Classes | Value Classes |
Size of Class | Smaller Group Size | Bigger Group Size |
Flexibility | Replacement Classes * within the same month | No Replacement Classes |
Availability | Available for all levels | Only for beginner level |
Others
Anyone can purchase a Contactless Booking e-Voucher. You will receive a unique 10-digit code within 72hrs in your email for each voucher, for identification and safer transactions.
Check out the plans here to see what’s best for you!
Unfortunately there will be no refunds.
Contactless Booking e-Voucher is only redeemable via our Contactless Booking and cannot be redeemed directly at the centres.
Contactless Booking e-Voucher are redeemable at all MBA Centres.
If you suspect that your Contactless Booking e-Voucher code has been compromised, please contact us immediately (Office Hours : 9am – 5pm).
Only the principal owner will be entertained. A RM10 administration charge (will be deducted from the voucher. Min balance of RM50) will apply for reissuance of credit voucher code with the remaining balance transferred.
However, we shall not be held responsible for any of the losses suffered by the bearer of this voucher that arise from or in connection with the loss of the credit voucher.
It’s real simple, just follow the Video Tutorial :
Currently there is no top up. If you have insufficient Credit balance, you may use a credit or debit card to pay the difference so that you may complete your payment.
Contactless Booking e-Voucher is non-transferable.
Once expired, any remaining balance in the voucher will be forfeited and no longer be valid.
You can make the booking changes within 72hrs via your booking email link. It will be refunded to you in a Contactless Booking e-Voucher in which you can use for your future booking.
Do be aware that these changes may not be allowed for promo fees.
You may Walk In and make a booking. For convenience, you may book via our Contactless Booking. We highly recommend you to book online as you will get to enjoy a 10% off Normal Rates via booking online. We do not accept phone bookings unfortunately.
You can always refer to our Court Layout Plan. Alternatively when you book online, Preferred Courts are marked with “P” & Standard Courts are marked with “S”
Yes, we do offer fixed seasonal booking. For a more popular choice, you may consider Credit Voucher which offers flexibility and better rates.
All our badminton courts are with rubberized flooring which makes it possible to distribute stress evenly, making performance efficient for players.
It safeguards the interest of badminton players by giving good grip and prevention from injuries, which can be caused by playing on conventional floors. It provides a buffer to the players by reducing the impact if players fall, thus reducing injuries.
Preferred Courts have more seating areas and are more spacious compared to Standard Courts. They are also located closer to the front of the hall for greater convenience.
For Fixed Seasonal Booking, the same court on your preferred day and time will be reserved for you based on your payment term booking for 3 / 6 / 12 months. There is no refund and/or replacement for cancellation and/or No Show.
We do highly recommend our Contactless Booking e-Voucher, it offers you more flexibility and better value. Check out the plans here to see what’s best for you!
Affiliates can share their link and the coupon on Facebook, Twitter, and Instagram, as well as in emails and web pages.
You will receive an incentive when there is a purchase made.
If a coupon code has been assigned to you, you can also promote the coupon code. When a customer purchases a product from the merchant’s store using your coupon code, you earn commissions on it.
Net 30 Days (by/before 7th of each following month)
Store credit is a currency in our Online Store.
Sign up to the program here.
Affiliates are
– Influencers, they are people with a large following on social media platforms like Facebook, Instagram, YouTube, etc.
– Travel Agents
– Schools, Sports Club and Academies.
Share and recommend products from our shop to your followers, in return, you will get a commission.
When a customer purchases a product from the MBA’s Online Store using your referral link, you earn a commission on the sale.
The commissions are calculated on the product price. Shipping/Taxes/Coupon discounts are excluded from the commission calculation.
Affiliate is provided with a gift card that gets credited according to the amount of commission.
A store gift card is, that store credits get added to the gift card which is both reusable and can be clubbed.
For Example, Affiliate A receives a commission payout of RM50 in store credits, where he/she can choose to use these credits to purchase on our online store.
We start children as young as at the age of 6 onwards.
Yes, lessons are on irrespective of public holiday except for Seven (7) Days during Chinese New Year and Seven (7) Days during Hari Raya. You will receive a notification via your registered email and/or mobile on the holiday dates.
We offer both Individual and Small Group Class to ensure more attention and better progress. With private classes also allows you the flexibility to re-arrange class timings with a min. 24hours notice (subject to coach availability) due to unforeseen engagements.
Private Individual : max. 1 students
Private Group : max. 2 students
: max 4 students
We set a maximum number of students per coach in order to ensure safety and progress targets can be met, and this maximum number varies according to the ability level of the students. You may also add on Private Classes to give you the additional edge for more personalized attention and faster better progress.
Ratio per Coach
Beginner Level : max. 8 Students (Standard) / max. 16 Students (Value)
Intermediate Level : max. 10 Students (Standard)
Advance Level : max. 12 Students (Standard)
Elite Level : max. 12 Students (Standard)
It is guaranteed that you will play better badminton if you continue to take the instructional tips with you and continue on the right path of practicing the correct techniques that you were taught. Consistency, patience, willingness to learn and effort are the keys to improving your game.
Recommended Session Per Week
Beginner Level : a min. 1 to 2 times a week
Intermediate Level : a min. 2 to 3 times a week
Advance Level : a min. 3 to 4 times a week
Elite Level : a min. 4 to 5 times a week
It is all part of the process to be a better player. Being in a competition helps one to learn how to distinguish between effort and ability. It will increase self-discipline and the awareness of the value of preparation because you will see and analyse the difference in your performance. Also, by playing against other players, it will widen your experience and improve your ability to handle different types of players and different strategies.
All in all, competition allows one to learn much more about what to improve in terms of skills, physical ability, mental and emotional strength – which are very crucial in shaping a person’s overall development.
With each level upgrade, the training module will be more intensified and with a higher level coach therefore it is recommended that you commit the min. number session to show significant progress.
The charges will still be charged based on the min. times required for your level.
Ie. Jason has been upgraded to Intermediate Level with a recommended min. 2 to 3 a week training schedule. However, due to other commitments Jason is only able to attend once a week on a regular basis. Nevertheless, the fees are still charged at the Intermediate Level package (min. 2 times a week training) as the type of training is different and also to encourage Jason to come whenever possible, even if it is for half a session.
Beginner Level : a min. 1 to 2 times a week
Intermediate Level : a min. 2 to 3 times a week
Advance Level : a min. 3 to 4 times a week
Elite Level : a min. 4 to 5 times a week
Badminton is a sport of overall development. It depends highly on how many hours you are willing to put into practice. Skills, Physical & Mental are all part of the development and constant process to be a better player. Of course, your basic strength, fitness, flexibility, coordination as well as foundation will also play a part.
We are happy to make up your lesson as long as we get 24 hours notice via WhatsApp or Email. Any replacement Classes must be completed within the same month. You will receive a notification via email and/or whatsapp on confirmation of replacement classes. Otherwise, you will not be permitted to attend the class unregistered. This is to prevent possible overcrowding of classes and to dilute the attention per student
You will receive a T-shirt with the enrolment fee. We recommend wearing the t-shirt to lessons to feel as part of the team. We also highly recommend that you wear proper sports shorts / track bottoms and badminton shoes as well as sports socks to minimize any case of injury. For your convenience, it will be available at our online and onsite store.
Our commitment is to ensure that there are minimal interruptions to the classes. So when any of our coaches fall sick or have to be away on personal issues or family emergencies, we make arrangements for some of our other coaches to come in and take over for the interim.
This ensures that the class can proceed without interruption, and rest assured that all coaches are trained to teach the same steps and techniques, though of course some of them have their individual “style” or “character”.
Description | Standard Classes | Value Classes |
Size of Class | Smaller Group Size | Bigger Group Size |
Flexibility | Replacement Classes * within the same month | No Replacement Classes |
Availability | Available for all levels | Only for beginner level |
Each lesson credit represents a session with a coach.
It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Fill up a form 2 weeks prior before the commence of the following month class, it will be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.
Kindly inform us in writing to suspend your class with a 7 days notice . Unfortunately, we are unable to hold your day & time during your leave. Please do check in with us again on the availability of schedule before resuming your class.
You can definitely add on your lessons credit. However, it will be based as per the package price and not as a top up option.
Ie. Jason bought a 4 Session Package and he would like to add on another 4 Session package for within the same month. The package is based on the 4 Session package price and not on a 8 Session package price
If you are on a suspension period for more than six (6) months, you will need to pay a fee of RM60 to reactivate your account.
A Stamp Card will be issued to you upon your lesson credit package purchase. You will need to bring along to be stamped at Front Desk each time you attend a class. Failing which, you may be requested to pay for the class session or will not be able to attend the classes.
When you are under a temporary suspension, you will still be entitled to the benefits and privilege. You may resume training at any time. In the event of termination, you will have your account closed and should you wish to resume training with us again, new Registration fee will apply.
Direct Debit (DD) is the simplest and most convenient way to pay your fees. It authorizes MBA to collect your fees charges from your credit/debit card account. Your fees amount will be paid automatically at your regular bill cycle.
Fuss-free way to pay your fee(s)
Save time and money
No more classes disruption due to outstanding bill while you are away
Extra points on your credit card
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
You may not be able to cancel if you are under a contractual and/or installment payment plan. Otherwise, you may cancel at any time and choose another payment channel to pay your fees.
You may request to sign up for Direct Debit at our front desk and our team will assist you.
You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.
You may not set a specific date as we will automatically charge your card or account before the due date of each bill cycle once your MBA Direct Debit service is active. The billing files are sent to the respective banks according to the bill dates.
No, you will be charged the total outstanding amount.
Anyone can purchase a Contactless Booking e-Voucher. You will receive a unique 10-digit code within 72hrs in your email for each voucher, for identification and safer transactions.
Check out the plans here to see what’s best for you!
Unfortunately there will be no refunds.
Contactless Booking e-Voucher is only redeemable via our Contactless Booking and cannot be redeemed directly at the centres.
Contactless Booking e-Voucher are redeemable at all MBA Centres.
If you suspect that your Contactless Booking e-Voucher code has been compromised, please contact us immediately (Office Hours : 9am – 5pm).
Only the principal owner will be entertained. A RM10 administration charge (will be deducted from the voucher. Min balance of RM50) will apply for reissuance of credit voucher code with the remaining balance transferred.
However, we shall not be held responsible for any of the losses suffered by the bearer of this voucher that arise from or in connection with the loss of the credit voucher.
It’s real simple, just follow the Video Tutorial :
Currently there is no top up. If you have insufficient Credit balance, you may use a credit or debit card to pay the difference so that you may complete your payment.
Contactless Booking e-Voucher is non-transferable.
Once expired, any remaining balance in the voucher will be forfeited and no longer be valid.
You can make the booking changes within 72hrs via your booking email link. It will be refunded to you in a Contactless Booking e-Voucher in which you can use for your future booking.
Do be aware that these changes may not be allowed for promo fees.
You may Walk In and make a booking. For convenience, you may book via our Contactless Booking. We highly recommend you to book online as you will get to enjoy a 10% off Normal Rates via booking online. We do not accept phone bookings unfortunately.
You can always refer to our Court Layout Plan. Alternatively when you book online, Preferred Courts are marked with “P” & Standard Courts are marked with “S”
Yes, we do offer fixed seasonal booking. For a more popular choice, you may consider Credit Voucher which offers flexibility and better rates.
All our badminton courts are with rubberized flooring which makes it possible to distribute stress evenly, making performance efficient for players.
It safeguards the interest of badminton players by giving good grip and prevention from injuries, which can be caused by playing on conventional floors. It provides a buffer to the players by reducing the impact if players fall, thus reducing injuries.
Preferred Courts have more seating areas and are more spacious compared to Standard Courts. They are also located closer to the front of the hall for greater convenience.
For Fixed Seasonal Booking, the same court on your preferred day and time will be reserved for you based on your payment term booking for 3 / 6 / 12 months. There is no refund and/or replacement for cancellation and/or No Show.
We do highly recommend our Contactless Booking e-Voucher, it offers you more flexibility and better value. Check out the plans here to see what’s best for you!
Affiliates can share their link and the coupon on Facebook, Twitter, and Instagram, as well as in emails and web pages.
You will receive an incentive when there is a purchase made.
If a coupon code has been assigned to you, you can also promote the coupon code. When a customer purchases a product from the merchant’s store using your coupon code, you earn commissions on it.
Net 30 Days (by/before 7th of each following month)
Store credit is a currency in our Online Store.
Sign up to the program here.
Affiliates are
– Influencers, they are people with a large following on social media platforms like Facebook, Instagram, YouTube, etc.
– Travel Agents
– Schools, Sports Club and Academies.
Share and recommend products from our shop to your followers, in return, you will get a commission.
When a customer purchases a product from the MBA’s Online Store using your referral link, you earn a commission on the sale.
The commissions are calculated on the product price. Shipping/Taxes/Coupon discounts are excluded from the commission calculation.
Affiliate is provided with a gift card that gets credited according to the amount of commission.
A store gift card is, that store credits get added to the gift card which is both reusable and can be clubbed.
For Example, Affiliate A receives a commission payout of RM50 in store credits, where he/she can choose to use these credits to purchase on our online store.
Contact Details
Phone: +6012 – 969 8101
Email: info@mba101badminton.com
HQ Address:
Dewan Badminton MBA,
Multi Storey Car Park,
Level RF, Jalan BP 7/11,
Bandar Bukit Puchong, 47120 Puchong, Selangor
MBA HQ @ Bukit Puchong
Contact Details
Phone: +6012 – 969 8101
Email: info@mba101badminton.com